Data Protection
FIA Vorfahrtservice GmbH & Co. KG · Langer Kornweg 30b · 65451 Kelsterbach,
First Class Terminal · Rhein-Main Airport · Geb. 300, room 2002 · 60549 Frankfurt am Main,
Tel. 49-69-69020769 · E-Mail: info@fia-vorfahrtservice.de
Privacy
Preamble
We take the protection of personal data and thus your privacy very seriously. At this point we would like to describe which personal data we process and for what purpose this happens.
1. Name and address of the person responsible
The responsible body and service provider is FIA Vorfahrtservice GmbH & Co. KG, Langer Kornweg 30b, 65451 Kelsterbach (hereinafter referred to as "FIA"). You can turn to the following email address for any questions regarding data protection: info@fia-vorfahrtservice.de The data protection officer can be reached at the above addresses.
2. Categories of personal data
The following categories of personal data may be processed by us in connection with our services:
• Master data: This includes, for example, the first name, last name, address (private and / or business), date of birth.
• Communication data: These are z. Telephone number, e-mail address (in each case private and / or business), if necessary fax number,
• communication contents (eg e-mails, letters, faxes).
• Contractual data: These include, for example, the rental agreement information (vehicle category, handover date and return date, services / services booked), rental agreement number, reservation number, driving license data, vehicle photos, license plate number of your vehicle and information on customer loyalty and affiliate programs.
• Payment data, such as credit card information.
• Voluntary information: This includes data that you provide to us on a voluntary basis, without us expressly asking you, such as requests for services on your vehicle.
• Special data categories: In the event of an accident, vehicle damage or similar occurrences, we will process information on the course of action and damage profile. This information may be provided by customers, passengers or injured parties. In these cases, health data, such as information on injuries, blood alcohol content, driving under the influence of narcotics, etc., can be processed.
• Third party data: If you provide us with personal data of third parties within the scope of your rental relationship (eg relatives, collectors, passengers), we also process this data.
• Location Data: This is information we obtain when using the FIA App (see → Online Validation, Legitimization, Booking and Rental via the FIA App).
3. Legal basis of data processing at FIA
• Art. 6 (1) sentence 1 letter a) of the General Data Protection Regulation (GDPR): According to this provision, processing of personal data is permitted if you have given your consent to the processing.
• Article 6 (1) (1) (b) GDPR: Under this provision, the processing of personal data is lawful if it is for the performance of a contract of which you are a party or for the performance of pre-contractual measures (eg reservation of a contract) Pitch) is required, which are made on your request.
• Article 6 (1) (1) (c) GDPR: Under this provision, data processing is lawful when required to fulfill a legal obligation to which the FIA is subject.
• Article 6 (1) (1) (f) GDPR: Under this provision, the processing of personal data is lawful if it is necessary to safeguard the legitimate interests of the controller, ie FIA or a third party, unless the interests or fundamental rights and fundamental freedoms of the persons concerned, that is to say, of you.
• Art. 9 (2) (f) GDPR: Under this provision, special categories of personal data may, inter alia, be processed if the processing is necessary to assert, exercise or defend legal claims. The special categories of personal data also include health data of the persons concerned.
4. Purposes of data processing
a. Reservation and rental of parking spaces
Purpose of processing
We process your master data, communication data, contract data, financial data as well as any voluntary information for the purpose of the reservation as well as the conclusion and performance of a rental agreement. We also use the master data, communication data and contract data for the purpose of customer service in the event that you contact us, for example, in the event of complaints, rebooking or similar. We also use your data for your and our safety, for example, to prevent payment losses and to prevent property offenses (in particular fraud, theft, embezzlement). If you wish to rent on account, we will process your master and payment data to verify your credit rating by obtaining information we receive from the Information Offices. After the mutual fulfillment of the lease, your master, payment and contract data will remain until the expiry of the retention obligations and deadlines imposed by law or regulatory authorities, which may result from the Commercial Code, the Tax Code and the Money Laundering Act, which are generally 6 to 10 years , further saved.
Legal basis of the processing mentioned above
Art. 6 para. 1 sentence 1 lit. b) DSGVO for data processing for the purposes of reservations, conclusion and fulfillment of rental agreements as well as customer service.
Art. 6 (1) (1) (f) GDPR for data processing for the purpose of billing third parties, enforcing their own claims and for risk prevention and fraud prevention.
Article 6 (1) (1) (c) GDPR for data processing for the purpose of detecting, preventing and investigating criminal offenses, checking and storing driving license data and commercial and tax-related retention obligations.
Legitimate interest if the processing is based on Art. 6 (1) (f) GDPR
Our legitimate interest in using your personal data to improve our services and customer service is to provide you with the best possible service and to sustainably increase customer satisfaction. Insofar as the processing of the data for the purpose of preventing the damage to our company or the vehicles provided to us by appropriate analyzes, our legitimate interest is to ensure cost certainty and to avoid economic disadvantages, for example by payment defaults or the loss of vehicles ,
Categories of recipients of your data
For the above purposes (in particular to inform the local branch office of the reservation, to process your lease or to process a credit card payment through your credit card company), we will disclose your data to the following recipients: IT service providers, debt collection companies , Financial Services, Credit Bureaus. As part of our Fraud Prevention Measures, in cases of detected or threatened fraud, we also provide personal information to third parties who are actually or threatened with harm.
b. Marketing and direct marketing
Purposes of processing
We process your master data, communication data and contract data for the purposes of customer loyalty, the implementation of customer loyalty and bonus programs (including our own and those of our cooperation partners), the optimization of customer offers and market or opinion research. You may at any time object to any processing or use of your data for direct marketing purposes. The objection must be sent to: FIA Vorfahrtservice GmbH & Co.KG, Langer Kornweg 30b, 65451 Kelsterbach or by e-mail: info@fia-vorfahrtservice.de
Legal basis of processing
Art. 6 (1) (a) GDPR for data processing for purposes of direct marketing measures requiring express prior consent.
Art. 6 (1) (f) GDPR for data processing for direct marketing purposes, which do not require express prior consent, and for the marketing measures mentioned (→ Purposes of processing).
Legitimate interest, provided that the processing is based on Art. 6 (1) (f) GDPR
Our legitimate interest in processing your personal data for the purpose of direct marketing and the aforementioned marketing measures is to win you over for our offers and a lasting customer relationship to justify to you.
Categories of recipients of your data
For the purposes mentioned above, we will transfer your data to IT service providers, advertising partners and to loyalty and loyalty program providers.
c. Business Customers / Third Party Payment
Purposes of processing
If you rent a parking space for your employer's vehicle, we will also process your information for the purposes described in this Privacy Notice. This applies accordingly if a third party is to pay your bill.
Categories of recipients of your data
In the course of hiring, we transfer personal data (in particular in the form of an invoice and rental agreement, possibly also in the form of monthly statements, as well as traffic tickets and accident reports) to your employer or the third party who is to pay your bill.
Legal basis of the above-mentioned processing
Art. 6 (1) sentence 1 letter b) DSGVO for data processing for the purpose of reservations, conclusion and fulfillment of rental and framework agreements and customer service, otherwise Article 6 (1) (f) GDPR.
Legitimate interest, provided that the processing is based on Art. 6 (1) (f) GDPR
As far as the processing of data for the purpose of billing to your employer or third party or to clarify the facts (especially in the case of accidents or maladministration) is concerned , our legitimate interest is to be able to assert invoice amounts and other claims and / or to be able to investigate any claimants.
d. Damage, accidents, misdemeanors
Purposes of processing
In cases where we detect damage to your vehicles, or cause damage to us or another person, or we or any other person involved in a vehicle accident, we will process yours Master data, communication data, contract data, payment data and possibly health data for the following purposes:
• Acceptance and processing of complaints
• Customer care in the event of damage
• Regulation of damage
• Processing of accident damage (processing based on your information and the information provided by third parties, such as the police , Witnesses, etc.) This also includes the processing of the named data categories for the purposes of liquidation of damages, eg. B. against insurance. In addition, we process your master data, communication data and contract data for the purpose of fulfilling legal obligations (eg notifications to investigating authorities). We also process your master data, communication data, payment data, contract data and, if applicable, health data for the purpose of securing and enforcing our own claims against you, eg. B. in the case of payment defaults or damage to third party vehicles entrusted to us.
Legal basis for processing
Article 6 (1) (1) (b) GDPR for data processing for the purposes of complaint management, customer care in the event of damage and the processing of accidental damage.
Art. 6 (1), first sentence, subparagraph (c) GDPR for data processing for the purpose of processing accidental damage.
Art. 6 para. 1 sentence 1 letter f) GDPR for data processing for the purpose of liquidation of damages, the enforcement of our own claims or claims of third parties against you and in connection with administrative offenses.
Art. 9 (2) (f) GDPR for the processing of health data for the purpose of asserting, exercising or defending legal claims.
Legitimate interest, provided that the processing is based on Art. 6 (1) sentence 1 letter f) of the GDPR
Our legitimate interest in processing your personal data against you for purposes of liquidation of damages and the enforcement of our own claims is that of our company avert and reserve undamaged vehicles for our customers. In addition, due to contractual relationships with third parties (eg insurance companies), we are obliged to process your data for the purpose of liquidation of damages. Our legitimate interest in this respect is to be loyal to the contract.
Recipient categories
For the purposes set out above, we will disclose your information to the following recipients: government agencies (law enforcement agencies, police authorities), collection agencies, appraisers, assistance service providers, lawyers and insurance companies.
e. Cookies and App Analytics
Purposes of Processing
Our site uses "cookies", our app uses appropriate analysis tools. "Cookies" are small text files that are copied from a web server to your hard disk. Cookies contain information that can later be read by a web server in the domain in which the cookie was awarded to you. Cookies can not run programs or place viruses on your computer. The cookies we use do not contain personal information and will not be merged with it.
App Analytics tools store data about the use of the app either in the app itself or transmit (anonymized) usage evaluations to the operator of the app.
Legal basis of the above-mentioned processing
The legal basis of these data processing can be found in Art. 6 (1) sentence 1 letter b) (pre-contractual processing) and f) GDPR, if personal processing takes place.
Legitimate interest, provided that the processing is based on Art. 6 (1) (f) GDPR
Our legitimate interest in processing data through our websites and apps is to optimize our website and thereby offer our customers the best possible service and customer satisfaction increase.
f. Online Validation, Legitimization, Reservation and Rental via the FIA App
Purposes of Processing
The rental of parking spaces via the FIA App requires the validation and legitimization of your account. For this purpose, you transmit data about your vehicle and your personal data via the FIA app with your smartphone. These data are stored by us for the duration of our business relationship for recurring rental transactions.
The aforementioned data processing operations serve the purpose of contract preparation and contract execution. Legal basis of the processing operations mentioned above
The legal basis for the aforementioned processing operations can be found in Article 6 (1) (1) (b) and Article 6 (1) (1) (c) GDPR.
G. Process and Offer Optimization
Purposes of Processing
We process your master data, communication data and contract data as well as voluntary data for the purpose of process and offer optimization.
These include, for example, the preparation and evaluation of rental reports, capacity planning for improved vehicle allocation, building a data warehouse, analyzing and eliminating sources of error, and conducting customer satisfaction surveys.
To improve the quality of our services and optimize customer service, we also process your master and contract data to create profiles and probability values for future rentals and use of our services.
Furthermore, we process your master data, communication data and contract data within the framework of cooperation with our cooperation partners for the purpose of optimizing the relevant processes and services.
Legal basis of the processing mentioned above
Art. 6 (1) sentence 1 letter a) of the GDPR, if a consent is required for measures of process and supply optimization.
Article 6 (1) (1) (f) GDPR.
Legitimate interest if the processing is based on Art. 6 (1) (f) GDPR
Our legitimate interest in using your personal data to improve our services and customer service is to provide you with the best possible service and to sustainably increase customer satisfaction.
Categories of recipients of your data
For the above purposes, we will disclose your data to the following recipients: IT service providers, cooperation partners.
H. Regulatory Process Purposes
Purpose of Processing
We process master data, communications data, contract data and payment information for the purpose of fulfilling legal obligations to which FIA is subject. This includes the processing of the data in the context of obligations to provide information to authorities and the processing in accordance with tax and / or commercial law regulations (eg the retention obligation for commercial trading books and accounting documents).
Legal basis for processing Article 6 (1) (1) (c) GDPR.
Categories of recipients
For the above mentioned purposes, we may be required to disclose your information to authorities.
5. Duration of Storage / Criteria of Storage Duration
FIA will store your personal data until the purpose for which the processing is based (see → Purposes of Data Processing at FIA) has expired. If you have not rented from FIA for six years, your account will be deleted due to inactivity. This deletion routine is carried out once a year.
If FIA is required by law to store personal data, it will be stored for the duration of the legal obligation. For commercial documents, which include trading books and receipts (including invoices), these are up to 10 years. If necessary, your data will be blocked for operation during this time, unless there is another purpose for processing.
6. Your rights
Rights acc. Art. 15 - 18, 20 DSGVO
You have the right to demand information about your stored personal data from us at reasonable intervals (Art. 15 GDPR). This information covers the question of whether FIA has stored personal data about you and, among other things, what data is involved and for what purposes the data is processed. Upon request, FIA will provide you with a copy of the data that is the subject of the processing.
In addition, you have the right to demand from FIA the correction of incorrectly stored data (Art. 16 GDPR).
You also have the right to demand the deletion of your personal data from FIA (Art. 17 GDPR). We are required to delete, among other things, if your personal data are no longer required for the purposes for which they were collected or otherwise processed, if you have revoked a consent once given or if the data was processed unlawfully.
Under certain circumstances, you have the right to restrict the processing of your personal data (Art. 18 GDPR). This includes that you deny the accuracy of your personal information and we must review your objection.
In that case, with the exception of storage, your data may not be processed by us until the question of correctness has been clarified.
Should you wish to switch to another lessor of pitches, you have the right to have the data provided to us by your consent or on the basis of a contractual relationship with you in a machine-readable format or, at your option, transferred to a third party (right to data portability, Art. 20 DSGVO).
No contractual or legal obligation to provide the data / consequences of non-provision
You have no contractual or legal obligation to provide us with your personal data. Please note, however, that you can not conclude a contract with us for the rental of a parking space or the use of other services on our part, if we do not need the data we need for the stated purposes (see → Purposes of data processing at FIA) may raise and process.
Any right of opposition acc. Art. 21 DSGVO
Is the processing of your data by FIA based on the performance of a task in the public interest or is it in the exercise of official authority (Art. 6 (1) sentence 1e) DSGVO) or is data processing based on the legitimate interests of FIA, you have the right to object to the processing of your personal data at any time for reasons that arise from your particular situation. FIA will then terminate the processing unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests in stopping the processing.
The objection to the processing of your personal data for direct marketing purposes is possible at any time without any restrictions.
Right of Withdrawal with Consent
If the data processing by FIA is based on your consent, you have the right to revoke any consent granted to us at any time. The legality of the processing carried out on the basis of the consent until the revocation remains unaffected by the revocation.
Right to appeal
You have the right to complain to a supervisory authority (Article 77 GDPR).
The address of the supervisory authority responsible for FIA is:
The Hessian Data Protection Commissioner, Gustav-Stresemann-Ring 1, 65189 Wiesbaden
Tel. 0611-14080, Fax 0611-140900, Email: poststelle@datenschutz.hessen.de
Photo credits
Sources for licensed images and information: www.ionos.de / de.fotolia.com